Privacy Policy

Introduction

Loop Solutions ("we", "our", or "us") operates the Loop Solutions platform and WhatsApp Business API services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)
• Profile information (display name, description, profile picture)

WhatsApp Business API Integration

When you connect your WhatsApp Business API account:

• Facebook App ID and access token (stored securely)
• WhatsApp Business Account ID
• Phone numbers associated with your WhatsApp Business Account

Bot Configuration

We store your bot settings including:

• Bot context and knowledge base
• Bot behavior settings
• Availability settings

Conversation Data

When your bot receives messages via WhatsApp:

• Message content
• Sender phone numbers
• Message timestamps
• Conversation history

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and deliver messages through WhatsApp Business API
• Configure and operate your AI-powered chatbot
• Send you service-related communications
• Respond to your inquiries and support requests
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We may share data with third-party service providers (e.g., hosting, email services) who assist in operating our platform
• Meta/Facebook: When you connect WhatsApp Business API, we interact with Meta's APIs as necessary to provide the service
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure password storage (hashing)
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of certain communications

To exercise these rights, contact us at info@loopsolutions.agency.

Third-Party Services

Our services integrate with:

• Meta WhatsApp Business API: For sending and receiving WhatsApp messages. Your use of WhatsApp is also subject to Meta's Privacy Policy.
• OpenAI: For AI-powered chatbot functionality. Message content may be processed by OpenAI in accordance with their Privacy Policy.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may delete your account at any time, which will remove your personal data, subject to legal retention requirements.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@loopsolutions.agency